This policy sets out when you can cancel or return an order, and what happens to your deposit. It forms part of our Terms and Conditions.
Your rights under Australian Consumer Law
Delta Furniture is bound by the Australian Consumer Law and will process all returns and refunds in line with the legislation. Where you buy as a consumer, this policy does not affect your rights under law which cannot otherwise be excluded.
Change of mind
Please choose carefully, as we do not provide a refund or exchange due to change of mind.
Cancelling an order
If Delta Furniture accepts your cancellation, the following will apply:
- With a stocked item product, fifty (50) percent of the deposit will be refunded to you in the form of store credit notes.
- With a customised product, your total deposit will be forfeited.
- You will have no further claim to the goods.
If you fail to make any payment required by the due date, or if the goods are no longer available for reasons outside Delta Furniture’s control, we will cancel the agreement. Where the customer has failed to make payment, any monies already paid are forfeited to Delta Furniture. Where the goods are no longer available for reasons outside of Delta Furniture’s control, you will be refunded in full in the form of store credit in relation to those goods.
If we cannot supply your order
Delta Furniture mainly imports goods from overseas suppliers and in rare cases may not supply the goods you have ordered as per our delivery schedule. If it is due to an act of God or any other event outside of our control that prevents us from providing you your goods, Delta Furniture may cancel your order and refund the deposit to you in the form of store credit without any liability whatsoever.
If we are unable to fulfil your order, you may choose to refund your goods or to receive a refund in the form of a Delta Gift Card (store credit), in which case we will provide you with an extra 5% of store credit.
Delivery access
It is your responsibility to ensure that we can reach you to allow the goods to be delivered. If the goods are unable to be delivered due to limited access, a cancellation fee will apply. We offer an onsite access check prior to delivery with a charge. If Delta Furniture is unable to deliver after an onsite access check is conducted (given that the access remains the same), we will refund the goods in full.
Damaged goods
You are required to inspect the goods when they are delivered. Any visible damage to the goods needs to be identified to the delivery driver at the time of receipt. If the goods are received in a packaged form, you must notify us of the damage within 48 hours of delivery. Delta Furniture will not take any responsibility for the damage if you do not notify the delivery driver or us accordingly.
If you collect your goods yourself, please inspect them thoroughly and sign off on them before leaving our shop or warehouse. We will not accept claims of scratches, indentations, marks, missing colour or any other visible damage once you have collected the goods.
Warranty
| Type of warranty | Period (from date of purchase) | Details |
|---|---|---|
| Mattress | 5 years | All mattress products in store |
| Structural (excluding outdoor furniture) | 7 years | Including bed frames, sofas, armchairs, lights and homewares |
| Nature and surface material | 1 year | Marble, sintered stone, leather, fabric |
| All other furniture products | 1 year | Dining tables and chairs, coffee tables, corner tables and timber products |
| Upholstery and accessories | 1 year | Includes compression and expansion from polyurethane foam and feather inserts |
A manufacturer’s warranty is an additional warranty. You will be advised separately if your goods carry a manufacturer’s warranty.
What the warranty does not cover
- Normal wear and tear (refer to our care instructions).
- The result of natural and normal usage.
- Damage caused by spills.
- Damage caused by improper cleaning, negligence, treatment of the product with chemicals, or exposure to sun, extreme heat or bright light.
- Damage caused by misuse of goods.
- Damage caused by work, delivery or installation carried out by a contractor or third party not approved by Delta Furniture.
Please note that specifications of our products are subject to change without notice. Dimensions are approximate only and are subject to variation. Timber pieces will, in particular, vary in colour and appearance. Any differences in the initial appearance as a result of environmental changes or natural ageing of pieces (for example cracks and splits, shrinkage and expansion) are not considered defects or flaws.
Limitation of liability
Our entire liability to you under our terms and conditions and this returns policy shall not exceed the price paid for the goods you have purchased through Delta Furniture, provided that we take reasonable care when we deliver the goods to you. We will not be liable to you for any loss of revenue, profits, anticipated savings, goodwill or business opportunity, for any injury to your reputation, or for any losses that are not reasonably foreseeable by both of us at the time your purchase is made or your order is accepted. Despite these limitations, we do not in any way limit our liability to you for death, personal injury or fraud.
How to make a claim
Please contact our Customer Care Team on 0481 223 966 or email admin@deltahome.com.au. Please have your original Sales Order or receipt available.