This policy sets out how Delta Furniture delivers your order, what it costs, and what we need from you. It forms part of our Terms and Conditions.
Where we deliver
We deliver within 100 km of our Slacks Creek showroom (SHOP 31B/3525 Pacific Hwy, Slacks Creek QLD 4127). If your address is outside that range you are welcome to collect your order from us, or contact us for a delivery quote.
Delivery and installation fees depend on where your order is being delivered, the size of the goods and the weight. Your delivery cost is calculated and shown in full at checkout before you pay — there are no delivery charges added afterwards.
Stairs, lifts and access
You must tell us if the goods need to be delivered upstairs, either by lift or stairs, as additional delivery fees may apply. At checkout you will be asked how we will get your furniture inside, and the price for each option is shown before you choose.
Before delivery, please ensure that there is sufficient access and space and that any staircases and lifts providing access are suitable for the delivery. Every effort will be made to deliver the goods to your room of choice, provided it is safe and practical to do so.
If our delivery team consider that delivery to the room of your choice is likely to cause damage to the goods or to the property, they will let you know and record the concern on a delivery document. You can still accept the delivery but we will not be liable for any damage caused to the goods or the property. However, our delivery team will take reasonable care when delivering the goods.
Our delivery team are not permitted to and will not remove doors, windows or doorframes in order to complete the delivery. Our delivery team will not remove their footwear whilst making deliveries. If you are concerned about possible damage to flooring, please make sure you cover the flooring with protective sheets.
It is the customer’s responsibility to ensure that the correct delivery address, contact number(s) and email address are provided to Delta Furniture. You must inform Delta Furniture of any issues, difficulties or specific requirements associated with the delivery of the products and must ensure that the item ordered is capable of delivery. In the event that reasonable access has not been provided, additional charges will be incurred and payable at, or before, the time of delivery.
Delivery day
Someone aged over 18 must be present and able to accept the delivery at the delivery address.
Delta Furniture reserves the right to nominate the day of delivery of the goods, which will be performed within a mutually agreed timeframe, and all reasonable endeavours will be made to ensure this occurs. Unforeseeable circumstances may impact delivery within the agreed timeframe.
If you are not available to accept delivery at the nominated date and time, you must notify us and reschedule within 48 hours, otherwise we will charge a $50.00 administration fee for rearrangement and redelivery.
We may charge a storage fee of $200.00 (inclusive of GST) per month for each item if you are unable to accept delivery within 21 days from the date we notify you that the goods are ready for delivery.
In the event of any unforeseen circumstances (such as truck breakdown, traffic accident, major traffic delays or severe weather), we will do our best to contact you to rearrange an alternative delivery time or date. We will not be responsible for any losses incurred due to a delay in delivery arising out of any cause beyond our control.
Risk and liability in goods pass to you at the time of delivery of the goods to your nominated address.
Made-to-order items and lead times
Certain goods may be out of stock or subject to long lead times. Where an item is made to order, the estimated lead time is around 10 to 14 weeks, and the estimated lead time for that item is shown on the product page, in your cart and at checkout before you pay. The estimated lead time is an approximation only and is subject to change.
On made-to-order items you may choose to pay a 50% deposit at checkout instead of the full amount. Items we have in stock, delivery and installation are payable in full at the time of your order. The balance of your order must be paid and payment must be cleared prior to confirmation of your delivery booking.
When your goods arrive we will contact you to arrange delivery or collection and to settle any outstanding balance.
If we are unable to fulfil your order, you may choose to refund your goods or to receive a refund in the form of a Delta Gift Card (store credit), in which case we will provide you with an extra 5% of store credit.
Collecting your order
Collection from our Slacks Creek showroom is free. This section applies if you elect to collect, or arrange your own collection and delivery of, goods:
- You must contact our Dispatch Department 48 hours prior to pick up and make an appointment.
- Payment must be made in full prior to collection of goods.
- You must present your original Sales Order and Payment Receipt to collect your goods.
- We will not accept claims of scratches, indentations, marks, missing colour or any other visible damage once you have collected the goods from our warehouse or shop.
- Our staff are unable to assist you with lifting or moving goods that are outside of our warehouse or shop. Please ensure you have sufficient help to carry and load your goods from our warehouse to your vehicle.
It is important that you inspect the goods thoroughly before taking the goods, and sign off on the goods before leaving our shop or warehouse.
Regional customers
Regional customers must nominate their own transport carrier and pay all associated charges and insurances direct to that carrier. Collection of goods must be coordinated in advance with a minimum of forty-eight (48) hours’ notice, including final payment in full. All goods will be assessed in line with standard Quality Control procedures prior to collection, after which point the onus rests with the customer and their transport carrier.
Questions
For any question about delivery or collection, please contact our Customer Care Team on 0481 223 966 or email admin@deltahome.com.au.